At Lovegodgarden, we want you to be fully satisfied with your purchase. If for any reason you’re not happy with your order, we offer an easy and hassle-free return and refund process. Here’s everything you need to know:

1. 7-Day Return & Exchange Policy

We offer a 7-day return and exchange policy from the date of delivery. If you’re not completely satisfied with your purchase, you can return it within 7 days for a full refund or exchange. Please note that the item must be unused, unopened, and in its original condition for it to be eligible for a return or exchange.

2. How to Return an Item

To initiate a return or exchange, simply contact our customer support team within 7 days of receiving your order. We’ll provide you with detailed instructions and a return address. You will be responsible for the return shipping cost, unless the product is defective or damaged upon arrival.

3. Refund Process

Once we receive the returned item and confirm it meets our return policy, we will process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with photos of the item and packaging. We will arrange for a replacement or a full refund, including return shipping costs at no extra charge to you.

5. Non-Returnable Items

Due to hygiene and safety reasons, certain products, such as opened or used intimate items, are not eligible for return or exchange unless they are defective or damaged. Please refer to the product description for specific return restrictions.

6. Exchange Policy

If you wish to exchange an item for a different size or color, please reach out to our customer support team to initiate the exchange. Exchanges are subject to product availability, and you will be responsible for return shipping costs.

7. How to Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer support team at [insert email/contact form]. We are here to help and ensure your satisfaction with every purchase.